IT Support Team Lead

20 hours ago


Eccles, Salford, United Kingdom CV Screen Ltd Full time

At CV Screen Ltd, we are seeking a highly skilled and experienced IT Support Supervisor to join our team in Salford. With a competitive salary of £35,000 and a range of excellent benefits, this role offers the chance to lead a dedicated team and make a real impact.

About the Role

This is a full-time, office-based position that requires strong leadership skills, technical expertise, and excellent customer service. As an IT Support Supervisor, you will be responsible for supervising a team of IT support staff, providing guidance and performance feedback to ensure efficient operations.

  • Team Leadership: Supervise a team of IT support staff and provide guidance on effective operational practices.
  • Resource Management: Oversee shift schedules and ensure adequate team coverage during operational hours.
  • Technical Escalation: Address complex IT issues and manage escalations effectively, working with other departments as needed.
  • Customer Service: Maintain high levels of customer satisfaction through professional and effective communication.

We require a proven leader with experience in IT support environments, strong technical expertise in desktop, server environments, and networking, and familiarity with ITSM tools and frameworks such as ITIL.

The estimated salary for this role is £35,000 per annum, plus excellent benefits including comprehensive health insurance and generous holiday entitlement.



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