Retirement Living Estate Manager

2 weeks ago


Nottingham, Nottingham, United Kingdom McCarthy Stone Full time
About the Role

We are seeking a customer-centric professional to excel as our House Manager at Brooklands Court in Long Eaton, Derbyshire. This diverse role involves high-level customer service and front-of-house management, with a focus on enhancing the quality of life for our homeowners.

The successful candidate will be responsible for managing a strong community through event coordination, regular meetings, and reporting company updates. They will also address the priorities of our residents, ensuring they maintain their independence.

Our ideal candidate will have extensive experience in a professional customer service-oriented position, with excellent communication skills and a real 'can-do' attitude. They will thrive in a busy and varied role, where every day will be different, and be resilient and able to problem-solve effectively.

Key Responsibilities
  • Welcome new homeowners and support them in settling into their apartments.
  • Provide a professional front-of-house service, dealing with all visitors in a friendly manner.
  • Be the first point of contact for all homeowners, offering help, support, and advice as necessary.
  • Work collaboratively with partners and suppliers to ensure the smooth running of the estate.
  • Represent McCarthy Stone for the families and friends of our homeowners.
  • Deal with homeowner issues sensitively, understanding the need for confidentiality and respect for their privacy.
  • Manage the development – gardens and grounds – efficiently and effectively, providing a safe, secure, well-maintained, and pleasant environment for our homeowners.
  • Facilitate social interaction and help homeowners enjoy retirement living to the full.
  • Evaluate and adhere to Health and Safety requirements.
Benefits
  • An estimated salary of £25,724.44 FTE, equivalent to £21,490.34 per year (plus benefits and bonus).
  • A Group Personal Pension Scheme.
  • Life Assurance.
  • An Employee Assist Scheme.
  • Flexible working hours.
  • Generous annual leave entitlement, starting at 25 days and rising to 28 days max (1 additional day per year) plus bank holidays.
  • Access to a benefits platform offering discounted Gift Cards and eGifts, as well as offers from leading brands, including restaurants and supermarkets.
About McCarthy Stone

We are a leading UK retirement living provider, committed to delivering exceptional customer experiences and enabling our homeowners to maintain their independence. As part of our Management Service, you'll receive comprehensive training and support to help you meet your career goals.



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