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Store Operations Lead

2 months ago

Yeovil, Somerset, United Kingdom Pets at Home Retail Full time

Store Operations Lead Role Overview


We are Pets at Home, a leading pet care retailer in the UK, with a network of Pet Care Centres, Grooming salons, and Vets for Pets practices across the country. Our mission is to provide exceptional pet care services to local communities.


About the Role:


We are seeking an experienced Store Operations Lead to join our team in Yeovil. As a Store Operations Lead, you will be responsible for overseeing the daily operations of our store, ensuring that all aspects of the business run smoothly and efficiently. This includes managing stock levels, maintaining high standards of customer service, and supervising a team of retail staff.


Key Responsibilities:



  • Manage Store Operations: Oversee the day-to-day operations of the store, ensuring that all tasks are completed to a high standard and on time.
  • Lead Team Members: Supervise and motivate a team of retail staff, providing guidance and support to ensure they have the skills and knowledge needed to succeed in their roles.
  • Stock Management: Maintain accurate stock levels, manage inventory, and monitor sales trends to inform buying decisions.
  • Customer Service: Ensure that customers receive exceptional service, responding promptly to queries and resolving any issues in a professional and courteous manner.

Requirements:



  • Experience: 2+ years of experience in a retail management or leadership role, preferably in the pet care industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to motivate and lead a team. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Education: High school diploma or equivalent required; degree in business administration or related field preferred.

Benefits:


We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience. Other benefits include:



  • Pension Scheme: We contribute to a pension scheme to help you save for your future.
  • Health Insurance: You'll have access to private health insurance to protect your physical and mental wellbeing.
  • Training and Development: We invest in ongoing training and development opportunities to help you grow professionally and personally.

Location: Yeovil, Somerset. Easy commute by car or public transport from surrounding towns and cities.