Retail Store Operations Manager

15 hours ago


Yeovil, Somerset, United Kingdom Pets at Home Retail Full time
About Pets at Home Retail

As a leading pet care business, we strive to provide exceptional customer service and create a welcoming environment for pets and their owners. Our Yeovil store is part of this mission, offering a unique shopping experience with expert advice and a wide range of products.

About the Role

We are seeking an experienced Deputy Store Manager to join our team in Yeovil. Reporting to the Store Manager, you will be responsible for ensuring the smooth operation of the store, including managing stock levels, recruiting and training staff, and maintaining high standards of customer service.

The successful candidate will have at least 1 year's management experience in a retail environment and possess excellent communication and leadership skills. They will also be flexible to work a 7-day shift pattern, including weekends and bank holidays.

Responsibilities
  • Leading and inspiring the team to deliver exceptional customer service
  • Managing store operations, including stock control and recruitment
  • Taking on the role of Duty Manager in the absence of the Store Manager
  • Driving sales growth and improving key KPIs
About Our Benefits

We offer a competitive salary, plus additional benefits, including:

  • Annual bonus opportunities
  • 28 days paid leave (rising to 33 days after 2 years)
  • Life Assurance - 4 times annual salary
  • Company pension contribution - 4%
  • Colleague discount - 20% across Pets at Home, Pets Grooming, and Vets for Pets, plus 30% off own brand products


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