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Operational Controls Lead
2 months ago
We are seeking a highly skilled and experienced Operational/Contract Controls Lead to join our Performance and Contract Management team. This role will play a critical part in enhancing and systemising our business operations to meet the current and future needs of our customers.
Key Responsibilities:
- Assess current contract management practices and identify areas for improvement to ensure compliance with regulatory requirements and industry best practices.
- Collaborate with stakeholders to develop and implement consistent KPIs and governance procedures to ensure clear line of sight from financial performance to operational drivers.
- Optimise quality and compliance performance through improving BAU assurance and auditing procedures, including supporting teams to define and embed process change to meet new regulations.
- Support and upskill managers on how to lead effective governance and use performance metrics to facilitate structured decision-making.
- Continuously monitor B2B & Microtricity KPIs to ensure delivery to target(s) and regulatory obligations, making recommendations regarding performance and operational effectiveness.
- Lead on prioritisation of performance drivers through impact and root cause analysis, and deliver contract management projects through effective programme management practices.
About You:
- Strong commercial acumen and experience in scoping and delivering multi-workstream contract management or performance improvement projects, preferably in a similar industry.
- Excellent communication and interpersonal skills, with a high level of emotional intelligence and ability to motivate a team.
- Outcomes-driven mindset, able to focus others on the 'so what' and balance demand across multiple priorities.
- Able to operate in a fast-paced, dynamic environment and stay updated on industry trends and best practices in contract management and performance improvement.
About Us:
Ecotricity is Britain's greenest energy company, committed to changing the way energy is made and used in Britain. We use the money from our customers' bills to make it ourselves too - we build windmills and sun parks in Britain. We're an equal opportunities employer and are committed to providing equality for all.
