Service Advisor
4 days ago
Job Summary
Jago Consultants is seeking a highly skilled Service Advisor to join our team at a main car dealership in Cheltenham. As a Service Advisor, you will be responsible for ensuring the highest level of customer satisfaction and care for vehicle servicing and repair.
Key Responsibilities
- Provide exceptional customer service, ensuring that customers are fully informed and satisfied with the service provided.
- Book service and repair work, ensuring that workshop and parts availability are optimized.
- Keep customers informed of progress and advise of any extra work needed.
- Process payments according to company policy.
- Contribute to the achievement of departmental targets and balance scorecard results.
- Make telephone follow-up and progress calls to customers.
Requirements
- Excellent communication and organizational skills.
- Ability to work in a fast-paced environment and thrive under pressure.
- Passion for delivering exceptional customer service and a strong product knowledge.
- Basic salary between £23,805 – £30,015 + OTE £40,015 depending on experience.
- Hours: Monday to Friday 8am to 6pm and Alternative Saturdays.
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