Strategic Leader for Children's Services

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department of Work & Pensions - Digital Full time
Job Description

As a key member of the Department of Work & Pensions - Digital, we are seeking a highly skilled and experienced individual to fill the role of Head of Children's Services. This position offers a unique opportunity to lead a large team of professionals in delivering high-quality services to children and families.

Key Responsibilities:

  • Provide strategic leadership to a team of up to 1,000 colleagues, driving service delivery, people plans, and embedding change in a complex operational environment.
  • Lead through a period of accelerated change, shaping the strategic direction of the organisation and communicating vision to colleagues.
  • Demonstrate visible leadership, empowering others to develop and driving cultural change through remote line management.
  • Lead accountability for specific customer segments, providing vision and reporting to the CMS Executive Team, Director General, and Minister.
  • There may be a requirement to lead one of our Service Centres in a sponsorship role.

Essential Criteria:

  • Inspirational and resourceful leadership with a proven track record of leading large teams, making a strong personal impact, and delivering against key performance measures.
  • Excellent communication abilities with experience of influencing and motivating people at all levels.
  • Confidence managing senior stakeholder relationships, including delivering communications to a high standard to Ministers, Senior Leaders, and Trade Union.
  • Ability to understand and lead change, inspiring and obtaining commitment from colleagues by encouraging discussion, innovation, and ideas in support of long-term organisational vision.
  • Ability to understand and lead transformational change, including channel shift and moving demand into digital services.
  • A passion for building high-performing teams, actively promoting equality, diversity, and inclusion in the workplace.
  • Experience of driving excellent customer service, particularly in a telephony environment, ensuring service standards meet client expectations.
  • Ability to identify, interpret, and analyse information, including MI, and other data to identify areas for action, key risks, and performance hot spots.

Benefits:

  • Working for DWP includes benefits such as learning and development tailored to your role, flexible working options, a culture encouraging inclusion and diversity, and a Civil Service pension with an average employer contribution of 28.97%.
  • CMS is committed to the Wellbeing of all colleagues, offering support including Wellbeing conversations, dedicated Wellbeing Advocates, and an Intranet site with information, guidance, and support.
  • We Value Everybody is one of our five Core Values here in CMS, with active National Network Groups for Race, Disability, Carers, Wellbeing, Faith & Belief, and Age.
  • CMS Colleagues have the opportunity to join HASSRA, a vibrant organisation providing competitions, activities, and benefits for its members (subscription payable monthly).

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