Operational Performance and Insights Director

1 week ago

Wigan, Wigan, United Kingdom Calisen Metering Full time

About Calisen Metering

Calisen Metering is a leading owner and manager of essential energy infrastructure assets in the UK. Our core business involves the installation, management, and maintenance of smart meters and other energy assets that support the transition to a low-carbon economy.

About the Role

We are seeking a dynamic Operational Performance and Insights Lead to drive our organization's performance through data-driven insights and strategic reporting. As part of a high-performing team, you will lead a group of analysts and collaborate with key departments to monitor, analyze, and improve business operations.

Key Responsibilities

  • Leadership & Team Management Lead, mentor, and develop a team of analysts to deliver high-quality insights. Set objectives, monitor performance, and drive results against key metrics.
  • Operational Performance & Analysis Develop and track KPIs across business functions, ensuring real-time and periodic performance monitoring. Analyze operational data to uncover trends, inefficiencies, and areas for improvement.
  • Data Reporting & Insights Provide detailed performance reports and executive summaries. Develop a single source of data truth, leveraging tools like Excel, Power BI, and Tableau.
  • Collaboration & Communication Work with cross-functional teams to align operational performance with business objectives. Present insights to internal stakeholders to drive strategic decision-making.
  • Continuous Improvement Identify and lead process improvement initiatives. Implement new tools and systems to enhance reporting efficiency and accuracy.

Experience & Knowledge

  • Essential: Proven experience in reporting on end-to-end business performance. Expertise in using multiple systems to create a single source of data truth. Strong analytical, problem-solving, and critical-thinking skills. Knowledge of Microsoft Office and insights methodology.
  • Desirable: Experience in the energy sector. Familiarity with Power BI for data visualization.

Skills & Personal Qualities

  • Excellent communication and interpersonal skills.
  • Strong attention to detail, with the ability to work under pressure and meet tight deadlines.
  • Ability to work independently and as part of a team.
  • Flexibility and adaptability to meet the changing needs of the business.
  • Enthusiastic, self-motivated, and driven to promote continuous improvement.

Please note: All successful applicants will undergo relevant employment reference, background, and criminal record checks.

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