ServiceNow Platform Architect

1 week ago


London, Greater London, United Kingdom Capita Full time

Key Responsibilities

The ServiceNow Platform Architect will be responsible for deploying, maintaining, and improving the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. This role will provide technical leadership, drive personal and professional development, and create a high-performing and engaged team.

Key Skills and Qualifications

  • Experience working as a ServiceNow Application Architect, carrying out system maintenance and upgrades.
  • Experience using Business Rules, Client Scripts, Workflows, Form Design, and UI Actions.
  • Experience of the CSM module.
  • Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics, and Reporting.
  • Demonstrable knowledge of Domain Separation and RBAC controls.
  • Demonstrable knowledge of Platform Integrations and data normalization.
  • Demonstrable knowledge of scripting in one or more of the following: JavaScript, Web Services, HTML, Angular, etc.
  • Excellent understanding of ServiceNow platform administration.

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a global shared service responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients. We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services.



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