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ServiceNow Platform Architect

1 month ago

London, Greater London, United Kingdom Capita Full time

Job Summary

The ServiceNow Platform Architect will be responsible for deploying, maintaining, and improving the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. This role will provide technical leadership, coaching, mentoring, and driving personal and professional development to create a high-performing and engaged team.

Key Responsibilities

  • Ensuring platform alignment with the business strategy.
  • Providing consultative technical leadership to the platform team.
  • Creating and maintaining a detailed view of the existing architecture.
  • Providing architectural controls to ensure the correct technical solutions are used when delivering business solutions.
  • Resolving technical escalations, including responding to defects.
  • Participating in process workshops.
  • Working closely with the enterprise architecture team.
  • Assisting in migrating configuration across instances.

Requirements

  • Experience working as a ServiceNow Application Architect, carrying out system maintenance and upgrades.
  • Experience using Business Rules, Client Scripts, Workflows, Form Design, and UI Actions.
  • Experience of the CSM module.
  • Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics, and Reporting.
  • Demonstrable knowledge of Domain Separation and RBAC controls.
  • Demonstrable knowledge of Platform Integrations and data normalization.
  • Demonstrable knowledge of scripting in one or more of the following: JavaScript, Web Services, HTML, Angular, etc.
  • Excellent understanding of ServiceNow platform administration.

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients.

We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.