Customer Service and Sales Specialist

3 days ago


Colchester, Essex, United Kingdom CV-Library Full time
Job Description
As a Part-Time Sales Consultant, you will be the first point of contact for customers face-to-face or over the telephone. Your focus will be delivering exceptional customer service, sales advice, and creating an informed, honest, professional sales experience for our customers.
,Key Responsibilities
• Maintain and develop both new and existing customers through excellent customer care and ethical sales methods
• Achieve performance KPIs
• Provide outstanding customer service at all times, resolving all customer queries quickly and efficiently
• Be able to handle telesales calls in between the store's footfall
• Adapt to new technology to enhance customer experience
• Work flexibly as part of the team, ensuring stock is replenished and displayed to the required standard
• Carry out daily cash handling routines
• Adhere to data protection policies at all times
• Change POS and update pricing changes within the store
• Ensure the store is clean and presentable at all times
,Requirements
• Excellent communication and interpersonal skills
• Positive and enthusiastic attitude
• Smart and presentable at all times
• Drive to hit KPIs & targets
• Ability to listen to customer needs and match to an appropriate product
• Experience of active sales with a proven track record
,Required Experience
• Minimum of 1 year's retail sales experience
• Advantage - Furniture sales experience
Simon Acres Recruitment is acting as the employment agency in relation to this vacancy.

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