Hotel Operations Manager

6 days ago


Aviemore, Highland, United Kingdom whitbread Full time

Job Details


We are seeking a skilled Duty Manager to join our team at Aviemore Premier Inn. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, delivering exceptional customer service, and providing leadership to our front-of-house and housekeeping teams.


About the Role


As Duty Manager, you will be responsible for managing the day-to-day operations of the hotel, including supervising staff, managing customer complaints, and maintaining high standards of cleanliness and customer service.


Key Responsibilities


• Manage the front-of-house and housekeeping teams to ensure seamless delivery of our hotel services
• Provide exceptional customer service, responding promptly to customer complaints and feedback
• Maintain high standards of cleanliness and customer service throughout the hotel
• Supervise and train staff to ensure they have the skills and knowledge required to deliver our hotel services
• Collaborate with other departments to ensure effective communication and seamless service delivery
• Monitor and manage budgets, ensuring efficient use of resources


About Whitbread


At Whitbread, we are committed to providing a positive and inclusive work environment for all our employees. We believe that everyone has unique qualities and should have the opportunity to reach their full potential. We are an equal opportunities employer and welcome applications from individuals of all backgrounds and circumstances.


What We Offer


We offer a range of benefits, including:



  • Competitive salary and bonus scheme
  • Excellent training and development opportunities
  • Opportunities for career progression
  • Discounts on meals, hotels, and other Whitbread services
  • Pension and saving schemes
  • Flexible working arrangements

How to Apply


If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to us today.



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