Technical Service Coordinator

1 month ago


Longford, Telford and Wrekin, United Kingdom Grohe AG Full time
Technical Service Coordinator

GROHE is a leading provider of sanitary fittings and a global brand, dedicated to delivering innovative water products. As a Technical Service Coordinator, you will play a crucial role in ensuring customer satisfaction and providing exceptional service.

Key Responsibilities:
  • Provide first-class customer service to GROHE UK customers, handling inbound service contacts via calls and emails.
  • Offer technical product advice and support to customers, utilizing training and available systems to provide accurate resolutions.
  • Assess product faults, determine warranty eligibility, and manage claims accordingly.
  • Develop and maintain knowledge of GROHE products through training and self-learning.
Warranty Administration:
  • Proactively manage new and existing warranty claims, ensuring timely progress and resolution.
  • Administer warranty processes, including invoice approval, out-of-warranty invoices, and customer payments.
Company Values:
  • Act as an ambassador for GROHE UK, upholding Group values in interactions with external and internal contacts.
  • Undertake additional duties as reasonably assigned.

Requirements:

  • Handle inbound telephone calls within defined SLAs.
  • Deliver service quality targets.

Apply Now:



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