Overdue Account Collector

7 days ago


East Midlands, United Kingdom The Portfolio Group Full time
The Portfolio Group is currently recruiting a Complaints Resolution Specialist to join our team in Hinckley. In this crucial role, you will play a key part in resolving issues related to client accounts and providing prompt solutions to ensure maximum customer satisfaction. Your ability to communicate effectively and efficiently under tight deadlines will be essential in achieving this goal.

About the Position:
This 5-day week, in-office position involves engaging with clients regarding overdue payments, resolving payment and service queries, and preparing comprehensive case histories when necessary. You will work closely with the local team to identify root causes of client service issues and implement effective solutions. Your success will contribute significantly to the overall performance of The Portfolio Group, driving results-oriented collaboration and streamlining processes.

Requirements and Qualifications:
To succeed in this role, you should have strong client service skills, focusing on rapport building and issue resolution. Excellent verbal and written communication abilities are also essential, along with high attention to detail and administration skills. Additionally, your ability to multitask and work efficiently under pressure while maintaining superior customer service is vital.

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