Debt Recovery Specialist

5 days ago


East Midlands, United Kingdom Portfolio Credit Control Full time

Job Description:

We are seeking a highly skilled Cash Collection Professional to join our team at Portfolio Credit Control. As a key member of our cash collection efforts, you will play a crucial role in supporting our client's needs. This is a 5-day per week, in-office position based in Hinckley.

You will thrive in a fast-paced environment, resolving issues with a pragmatic and customer-focused approach. Key responsibilities include engaging with clients about their overdue accounts, resolving payment and service queries primarily via telephone, owning client service issues, identifying root causes and providing effective solutions, navigating client databases to investigate and respond accurately, delivering 'Super Service' in all client interactions, processing debit/credit card payments, collaborating with the local team to streamline client accounts and internal processes, and preparing comprehensive case histories when further action is required.

The estimated salary for this role is £25,000 - £30,000 per annum, commensurate with experience.

Requirements:

  • Strong client service skills, focusing on rapport building and issue resolution.
  • Excellent verbal and written communication abilities.
  • High attention to detail with strong administration skills.
  • Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.


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