Operations Associate

4 weeks ago

Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time
About the Role

This is a dynamic and varied role that provides support across all KINTO Operational departments, ensuring seamless service delivery and customer satisfaction. As an Operations Associate, you will be the primary point of contact for customers, handling queries via telephone and email, and providing timely and effective resolutions.

Key Responsibilities
  • Premier Team: Make electronic bookings for vehicles' service, maintenance, and repair work, liaising with internal departments and external partners to resolve customer queries.
  • Downtime: Proactively monitor and manage downtime on KINTO Fleet vehicles, providing a point of contact for customer queries and resolving issues efficiently.
  • Incident Management: Handle customer complaints, working with repair centers, body shops, and mobile repairers to provide a seamless service.
  • Fleet Admin: Process fines, Congestion Charges, ULEZ charges, and other administrative tasks, ensuring accurate and timely completion.
  • Remarketing: Manage End of Contract (EOC) Inspect & Collection (I&C) Requests, publish vehicles for sale, and assist in customer monthly reports.
Requirements
  • Strong customer focus, first-time resolution, and effective complaint handling.
  • Excellent communication and organizational skills, with the ability to manage multiple tasks and priorities.
  • Problem-solving and solutions-focused, with a self-motivated and enthusiastic approach to work.
  • Attention to detail and ability to work accurately in a fast-paced environment.
What We Offer
  • Competitive starting salary and bonus earning potential.
  • Hybrid working policy, with 2 days from home each week.
  • 25 days holiday + 8 days bank holiday.
  • Great pension scheme and life assurance scheme.
  • Discounts on Toyota & Lexus cars and other retailers.
  • Wellbeing hour each month and volunteer days.

KINTO UK is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from anyone who is excited about joining our team and contributing to our mission.

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