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Associate Director of Research and Insights
2 months ago
We are seeking an experienced Associate Director of Research and Insights to join our team at Switchee. As a key member of our Customer Success department, you will be responsible for bringing data and insight stories to life for our customers, helping to cement Switchee's value and ensure we remain a 'must-have' solution.
Key Responsibilities- Work with assigned customers to explore their research and insight needs using Switchee data to realize these.
- Assist and help define the customer Strategic Account Plan with the customer commercial lead.
- Lead small and mid-sized bespoke research and insights projects, and run large-scale projects with support from Senior Leadership Team.
- Create impactful stories based on both Switchee and external data delivered in high-quality presentations for customers, the wider housing sector, and government.
- Coach and mentor the Data team and Customer Success Managers on research best practices.
- End-to-end project management – ensure projects meet key milestones, are on budget, and the client is delighted with quality deliverables.
- Lead in brainstorming and execution, both at the beginning of the project for questionnaire/discussion guide design, and on the back end with analysis, storyboarding, and reporting.
- In partnership with the commercial lead for the customer, draft, develop, and present proposals to customers and wider audiences.
- Coordinate with academics/external studies that relate to the key topics impacting our customers where Switchee can have a positive impact.
- Experience in the Social Housing Industry (Housing Associations and Local Authorities).
- B2B research experience.
- Experience in the housing sector/social research.
- Excellent analytical and critical thinking skills.
- Experience with statistical methods such as segmentation, conjoint, key drivers' analysis – Experience with SPSS, R, or similar software.
- Experience running big complex B2B quant projects.
- Experience moderating interviews/workshops – Experience with a range of qualitative techniques (IDIs, focus groups).
- Strong understanding of the context, influencers, and drivers of the social housing sector (both current and future), as well as keeping abreast of political, legislative, and regulatory changes/challenges.
- Ability to engage with customers at a C-Suite level.
- Ability to produce high-quality, impactful visualizations in a presentation style and adapt this based on the audience.
- Genuine curiosity for uncovering new insights and trends within Switchee data that can result in demonstrating how Switchee data can solve sector challenges.
Switchee is a high-growth technology start-up focused on eliminating fuel poverty and improving living standards in social housing through data insights. We believe that everyone deserves to live in a decent home and that the environments we inhabit have a massive influence on our ability to enjoy life and prosper.
We are a diverse bunch of people at Switchee, and we are passionate about building something revolutionary. We care about the environment and are interested in energy efficiency. We are interested in technology and neat solutions to complex problems. We are biased toward action, and we thrive on challenge and change.
