Hotel Operations Manager

1 month ago


Nottingham, Nottingham, United Kingdom Holiday Inn Derby Nottingham Full time
Lead the Way in Guest Experience

As a Guest Services Manager at Holiday Inn Derby Nottingham, you will be at the forefront of creating unforgettable stays for our guests. Reporting directly to the Business Excellence Manager, you will be part of a dynamic team based in our attractive hotel in Derby-Nottingham.

Key Responsibilities
  • Drive innovation in guest service, exceeding expectations and embracing change to deliver exceptional experiences.
  • Ensure a safe and clean environment for every guest, upholding the highest standards of cleanliness.
  • Lead by example, instilling trust in your team to deliver outstanding service and exceeding guest expectations.
  • Maximise revenue and occupancy levels through effective sales strategies.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Annual Conference Event and Awards
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across major retailers, restaurants, and events
  • Complimentary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
  • 50% off food and beverage while staying in our hotels
  • 24/7 Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Requirements

To succeed in this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you thrive on creating a positive impact and are dedicated to fostering a culture of service excellence, we encourage you to apply.



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