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Claims Management Team Lead
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Glasgow, Glasgow City, United Kingdom City Facilities Management Full timeJob Title: Claims Management Team LeadJob Summary:The Claims Management Team Lead will be responsible for managing a team of Compliance Administrators, ensuring the accurate and timely reporting of accidents and enforcement activity to clients. The successful candidate will have excellent organizational skills, analytical mind, and stakeholder engagement...
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Claims Management Team Lead
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Glasgow, Glasgow City, United Kingdom City Facilities Management Full timeJob Title: Claims Management Team LeadJob Summary:The Claims Management Team Lead will be responsible for managing a team of compliance administrators, ensuring that all reporting requirements are carried out in accordance with the SLA. This includes monitoring the quality of work produced by the team, carrying out one-to-one meetings with team members, and...
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Claims Management Team Lead
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Claims Management Team Lead
1 month ago
Job Summary:
The Claims Management Team Lead will be responsible for managing a team of Compliance Administrators, ensuring the accurate and timely reporting of accidents and enforcement activity to clients. The successful candidate will have excellent organizational skills, analytical mind, and stakeholder engagement abilities.
Key Responsibilities:
- Supervise and manage the workload of Compliance Administrators, ensuring all work is completed in line with agreed timescales.
- Monitor the quality of work produced by the team, ensuring reports are of the highest standard in terms of grammar and factual accuracy.
- Carry out one-to-one meetings with team members, identifying training or development requirements and delivering training material as needed.
- Complete disciplinary and grievance processes with team members, including absence management and Performance Improvement Plans.
- Work with the Call Centre Management Team to advise, support, and manage all aspects of accidents and enforcement reporting.
- Ensure all accident reports are reviewed and assessed for compliance with RIDDOR regulations.
- Establish and develop relationships with key stakeholders, including client Compliance function, Claims management function, and enforcement authorities.
- Implement and monitor management information on accident causation and enforcement trends, providing reporting and analysis to clients.
- Recruit staff as needed, adhering to internal policies.
- Ensure delivery of an effective and efficient internal and external claims management system.
- Manage the H&S administrative support for the wider group business across City FM.
- Manage City policies linked to A&E functions within the team.
- Oversee and manage the CFM Cascade and Evolve systems.
- Attend and contribute to Group HSE meetings, providing group stats and insight as required.
Technical/Specialist Duties:
The Claims Management Team Lead will be responsible for the overall management of the DSE assessment service, ensuring the A&E Team is qualified to BSE Level 2 in DSE Assessment. They will also oversee the team's competence in carrying out inspections of new harnesses and fall arrest equipment, completing relevant legal compliance paperwork, and dispatching equipment to engineers in the field.
Special Features:
The role requires a high degree of flexibility in working hours, with occasional overnight stays away from home. The successful candidate will be physically able to support in field operations, including H&S audits, investigations, and roof surveys.
Key Performance Indicators:
- Management of the Accident and Enforcement team to ensure all reporting requirements are carried out in accordance with the SLA.
- Analysis and reporting of system-generated RIDDOR accidents to ensure compliance with statutory requirements.
- Verification of an agreed sample of colleague accidents to ensure reportability in accordance with statutory requirements.
- Escalation of accident investigation reports to the Clients Compliance function within 24 hours.
- Attendance at internal health and safety meetings with the Clients Compliance function.
- Reporting of responses to enforcement activity to the client within 48 hours.
