Claims Management Team Lead

4 weeks ago


Glasgow, Glasgow City, United Kingdom City Facilities Management Full time
Job Title: Claims Management Team Lead

Job Summary:

The Claims Management Team Lead will be responsible for managing a team of Compliance Administrators, ensuring the accurate and timely reporting of accidents and enforcement activity to clients. The successful candidate will have excellent organizational skills, analytical mind, and stakeholder engagement abilities.

Key Responsibilities:

  1. Supervise and manage the workload of Compliance Administrators, ensuring all tasks are completed within agreed timescales.
  2. Monitor the quality of work produced by the team, ensuring reports are accurate and of high standard.
  3. Carry out one-to-one meetings with team members, identifying training and development needs, and delivering training material.
  4. Complete disciplinary and grievance processes, including absence management and Performance Improvement Plans.
  5. Work with the Call Centre Management Team to advise on accidents and enforcement reporting.
  6. Ensure all RIDDOR reports are reviewed and assessed for compliance.
  7. Establish and develop relationships with key stakeholders, including clients, health and safety executives, and enforcement authorities.
  8. Implement and monitor management information on accident causation and enforcement trends.
  9. Provide reporting services for clients' Pharmacy and Optical services.
  10. Recruit staff, adhering to internal policies.
  11. Ensure delivery of an effective and efficient internal and external claims management system.
  12. Manage the H&S administrative support for the wider group business.
  13. Manage City policies linked to A&E functions.
  14. Oversee and manage the CFM Cascade and Evolve systems.
  15. Attend and contribute to Group HSE meetings.

Technical/Specialist Duties:

The Claims Management Team Lead will be responsible for the provision of a DSE assessment service, ensuring the A&E Team is qualified to BSE Level 2. They will also manage the team's competence in carrying out inspections of new harnesses and fall arrest equipment.

Special Features:

The role requires a high degree of flexibility in working hours, with occasional overnight stays away from home. The successful candidate will be physically able to support in field operations, including H&S audits and investigations.

Key Performance Indicators:

  1. Management of the Accident and Enforcement team to ensure all reporting requirements are carried out in accordance with SLA.
  2. Analysis and reporting of system-generated RIDDOR accidents.
  3. Verification of colleague accidents and reporting to clients.
  4. Escalation of non-compliant reports to clients.
  5. Attendance at internal health and safety meetings.
  6. Reporting of enforcement activity to clients.


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