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Customer Service Ambassador
2 months ago
At SSP Group, we are passionate about delivering exceptional customer experiences in the travel industry. As a Team Member, you will be the face of our brand, providing outstanding service to our customers and ensuring a clean, safe, and welcoming environment.
Our Team Members are the backbone of our business, working together to deliver smooth and efficient operations. We are looking for individuals who are passionate about food and travel, and who can bring our values to life.
As a Team Member, you will have the opportunity to work with a variety of brands, from our own creations to well-known franchises. You will be part of a dynamic team that is committed to exceeding expectations and making a real difference.
Some of the benefits of working with us include:
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- 75% discount on your meal while on shift.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. T&C apply.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
As a Team Member, you will:
- Engage with customers and provide an outstanding customer experience.
- Ensure a clean, safe and welcoming environment.
- Collaborate with team members to ensure smooth and efficient operations.
- Bring the SSP values to life.
SSP Group is proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
", "benefits": "At SSP Group, we offer a range of benefits to support your career and wellbeing.
Some of the benefits include:
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- 75% discount on your meal while on shift.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. T&C apply.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- A passion for delivering exceptional customer experiences.
- Ability to work in a fast-paced environment.
- Flexibility to work a variety of shifts, including weekends and bank holidays.
- Ability to lift and move objects up to 25kg.
For more information, please contact our recruitment team.
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