Retail Team Lead

3 weeks ago


Lancaster, Lancashire, United Kingdom Dreams Ltd Full time
Job Title: Sales and Operations Manager

About the Role:
This is an exciting opportunity to join Dreams Ltd as a Sales and Operations Manager, leading our retail team in Lancaster. As a seasoned professional with strong management skills, you will be responsible for driving team engagement, maximising sales opportunities, and ensuring exceptional customer satisfaction.

Key Responsibilities:
- Proactively lead your team to achieve set goals, expectations, and targets through effective coaching and training.
- Manage and motivate your team to increase sales and ensure the highest level of customer satisfaction.
- Drive a positive environment within your store, ensuring you and your team are regularly involved in business initiatives, sharing best practice, and having fun.
- Manage the store rota to ensure we have the right people working at the right times.
- Walk the floor regularly, ensuring store standards are consistently high so every customer has an exceptional experience.

Requirements:
- You will be highly experienced at working to performance targets and motivated to achieve results for you and your team.
- Previous retail or commercial sales experience will demonstrate your strong track record of store and team management.

Benefits:
- Competitive salary: £45,000 - £60,000 per annum (dependent on experience).
- Uncapped commission scheme recognises hard work and dedication with peak incentives to rack up rewards.
- Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
- Opportunity to buy extra holiday, private healthcare, or savings and loans.
- Support development with the opportunity to progress into different business areas as experience grows.
- Wellbeing: partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services, and access to counselling.
- Enhanced maternity and paternity pay.
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