Senior IT Infrastructure Engineer
3 weeks ago
Charterhouse is seeking a highly skilled and experienced 3rd line IT Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing advanced technical support and resolving complex IT issues for our clients.
Key Responsibilities
- Provide 3rd line technical support to clients via phone, email, or on-site visits.
- Responsible for troubleshooting and resolving complex IT issues related to infrastructure, networking, and cloud services.
- Work closely with our clients to understand their technical requirements and provide tailored solutions.
- Collaborate with our internal teams to ensure seamless service delivery and high customer satisfaction.
- Continuously review and improve our technical processes and procedures to ensure they are aligned with industry best practices.
Requirements
- Minimum 2 years' experience in a 3rd line IT support role, with a strong background in infrastructure, networking, and cloud services.
- Excellent technical skills, with a focus on Windows Server, Active Directory, and virtualization technologies.
- Strong communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
- Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
- ITIL v3 certification or equivalent experience.
Preferred Qualifications and Experience
- Microsoft 365 – Exchange Online / Azure Active Directory / Endpoint Manager / Azure IaaS.
- Windows Server 2012 R2 / 2016 / 2019 & 2022.
- Active Directory Domain Services / Group Policy Management.
- DHCP / DNS.
- Virtualisation Technologies: Microsoft Hyper-V / VMWare ESXi 6.5+.
- Routing, Switching, Wireless & Firewall experience.
- Backup Technologies: StorageCraft / Veeam / Azure Backup & Site Recovery Services.
- IT certifications: MCSA, MCSE, etc.
Benefits
We offer a competitive salary and benefits package, including private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, and access to our employee assistance programme. We also offer a range of learning and development opportunities to help you grow your career with Charterhouse.
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