Senior IT Infrastructure Engineer

3 weeks ago


Liverpool, Liverpool, United Kingdom Charterhouse Full time
{"Role Overview

Charterhouse is seeking a highly skilled and experienced 3rd line IT Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing advanced technical support and resolving complex IT issues for our clients.

Key Responsibilities
  1. Provide 3rd line technical support to clients via phone, email, or on-site visits.
  2. Responsible for troubleshooting and resolving complex IT issues related to infrastructure, networking, and cloud services.
  3. Work closely with our clients to understand their technical requirements and provide tailored solutions.
  4. Collaborate with our internal teams to ensure seamless service delivery and high customer satisfaction.
  5. Continuously review and improve our technical processes and procedures to ensure they are aligned with industry best practices.

Requirements

  1. Minimum 2 years' experience in a 3rd line IT support role, with a strong background in infrastructure, networking, and cloud services.
  2. Excellent technical skills, with a focus on Windows Server, Active Directory, and virtualization technologies.
  3. Strong communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  4. Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
  5. ITIL v3 certification or equivalent experience.

Preferred Qualifications and Experience

  1. Microsoft 365 – Exchange Online / Azure Active Directory / Endpoint Manager / Azure IaaS.
  2. Windows Server 2012 R2 / 2016 / 2019 & 2022.
  3. Active Directory Domain Services / Group Policy Management.
  4. DHCP / DNS.
  5. Virtualisation Technologies: Microsoft Hyper-V / VMWare ESXi 6.5+.
  6. Routing, Switching, Wireless & Firewall experience.
  7. Backup Technologies: StorageCraft / Veeam / Azure Backup & Site Recovery Services.
  8. IT certifications: MCSA, MCSE, etc.

Benefits

We offer a competitive salary and benefits package, including private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, and access to our employee assistance programme. We also offer a range of learning and development opportunities to help you grow your career with Charterhouse.

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