Fraud Strategy Manager

21 hours ago


Manchester, United Kingdom boohoo group Full time
About the Role

The Fraud Strategy Manager is a critical position within our lending business, responsible for maintaining profitability and compliance by developing and implementing a robust evidence-based strategy to combat all types of fraud.

Key Responsibilities
  • Collaborate with the Head of Credit Risk and other key stakeholders to develop and implement an effective fraud strategy that minimises fraud risk without excessive friction.
  • Lead a team of fraud analysts, providing training, coaching and guidance to enhance fraud prevention and detection capabilities.
  • Stay up-to-date with industry trends and developments, ensuring the business is always one step ahead of fraudsters.
  • Support the Head of Compliance by developing, delivering, and reporting on automated monitoring of customer accounts with indicators of money laundering and terrorist financing.
  • Work closely with customer services to ensure effective and efficient fraud handling processes that deliver good customer outcomes.
  • Report fraud performance and emerging trends to senior stakeholders, along with recommendations for strategy enhancements.
What We Offer
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading retail credit proposition.
  • A competitive salary and benefits package.
  • The chance to develop your skills and expertise in a rapidly evolving field.
  • A collaborative and inclusive team culture.
Our Culture

We value our employees and strive to create a positive and inclusive work environment. Our Pactt Behaviours are at the heart of our culture and include:

  • Passion - Positivity, commitment, and a can-do mindset.
  • Agile - Embrace change, act fast, and stay flexible.
  • Commercial - Trust instincts, make bold choices, and use data to drive actions.
  • Creative - Think outside the box, bring new ideas, and embrace initiative.
  • Team - One team, one family - appreciate and support each other.


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