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Housing Services Assistant

2 months ago

Greenock, Inverclyde, United Kingdom EVH Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Housing Services Assistant. As a key member of our team, you will play a vital role in providing high-quality customer service to our tenants and stakeholders.

Key Responsibilities
  • Provide excellent customer service to tenants and stakeholders, responding to queries and concerns in a timely and professional manner.
  • Work closely with colleagues to ensure that our customers' expectations are met, and their needs are addressed.
  • Assist with the management of tenanted properties, including conducting property visits and maintaining accurate records.
  • Develop and maintain effective relationships with tenants, stakeholders, and colleagues to promote a positive and supportive working environment.
  • Contribute to the development and implementation of policies and procedures to improve customer service and tenant satisfaction.
What We Offer
  • A competitive salary and benefits package, including a generous annual leave entitlement and employer pension contributions.
  • Opportunities for career development and training, including access to a wide range of courses and workshops.
  • A supportive and inclusive working environment, with a strong focus on employee well-being and mental health.
  • A chance to make a real difference in the lives of our tenants and stakeholders, and contribute to the success of our organization.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Proven experience of working in a customer-facing role, with a strong focus on customer service and satisfaction.
  • Ability to work independently and as part of a team, with a flexible approach to working hours and tasks.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

We are an equal opportunities employer and welcome applications from candidates of all backgrounds and experiences. If you are a motivated and customer-focused individual who is passionate about delivering high-quality customer service, we would love to hear from you.