Senior Liaison Manager
3 days ago
We are looking for a highly skilled Senior Liaison Manager to join our team at Clear IT Recruitment in Manchester. This is an exciting opportunity to work with a leading company in the industry, offering a competitive salary range of £55,000 - £75,000 per annum.
About the Job:
The Senior Liaison Manager will be responsible for driving day-to-day post-sale operational engagement and support directly to clients, ensuring a positive client experience and high-quality service. The successful candidate will provide input to new business development and review contracts, bids, and tender content, setting the strategy for the future development of the client journey and service provision.
Key Responsibilities:
- Appoint and lead the Client Liaison team to drive day-to-day post-sale operational engagement and support directly to clients, delivering a positive client experience and high-quality service.
- Provide input to new business development and review contracts, bids, and tender content.
- Set the strategy for the future development of the client journey and service provision.
- Work collaboratively with the Sales team to understand required client commitments from the specification and tender response and communicate throughout Operations to ensure clarity from service commencement.
- Own end-to-end client engagement and associated processes, from pre-service commencement to onboarding and throughout the client lifecycle.
- Drive high-performance client NPS scores and nurture successful partnerships for both new and existing clients to engender positive client referral and recommendation.
- Proactively propose proposition and process changes based on client experience and feedback and act as the client advocate.
- Lead and chair the Client Forum as part of Operations governance framework, anticipating the pipeline of future bids and new opportunities.
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