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Probation Officer Assistant
2 months ago
We are seeking a highly organized and empathetic individual to join our team as a Case Administrator. As a key member of our probation team, you will play a vital support role in helping to keep the public safe.
This is an exciting opportunity to build a rewarding professional career within the Probation Service. You will work closely with our team to provide administrative support, ensuring that staff and service users are supported through efficient processes.
The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively with a wide range of individuals, including those who may present challenging behavior.
Key Responsibilities- Provide administrative support to the probation team, including maintaining accurate offender and victim information on relevant databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers, and external agencies.
- Prepare, maintain, and collate case and other records, files, and management information, in accordance with the required standards.
- Provide cover for an effective and efficient reception and telephone enquiry service.
- Deal fairly, effectively, and firmly with a range of service users, some of whom may be in crisis, distress, or who may display inappropriate or aggressive behavior.
- Excellent communication and organizational skills.
- Ability to work effectively in a team environment.
- Good keyboard and IT skills, including proficiency in MS Office Word and basic skills in Excel.
- Ability to use databases and maintain accurate records.
The Probation Service is committed to protecting the public and giving offenders the chance to turn their lives around. As a member of our team, you will play a vital role in helping to achieve this goal.
We offer a range of benefits, including annual leave, pension, and training opportunities. If you are a motivated and organized individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.
