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Luxury Hotel Rooms Division Manager

2 months ago

Brent, Greater London, United Kingdom Montcalm Marble Arch Full time
Rooms Division Manager Opportunity at Montcalm Marble Arch

We are seeking an experienced and dynamic Rooms Division Manager to join our team at Montcalm Marble Arch, a luxury hotel located in the heart of London. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel outlets and delivering exceptional guest experiences.

Key Responsibilities:
  • Oversee the day-to-day operations of the front office, including guest services, reservations, and room assignments.
  • Implement and monitor standards for personalized guest service, ensuring guests feel recognized and valued.
  • Ensure strong attention to detail with regards to the overall hotel presentation, both internally and externally.
  • Foster and nurture a great working environment for teams to thrive.
  • Establish and maintain standards for all aspects of the rooms division, conducting regular inspections and audits.
Requirements and Skills:
  • Proven experience working in a similar position in a luxury hotel (minimum of 5 years preferred).
  • Strong leadership skills with the ability to inspire and manage a diverse team.
  • A deep commitment to delivering exceptional guest experiences.
  • Experience in using hotel management software like Opera.
  • Strong organization and multi-tasking skills.
  • Strong interpersonal and communication skills to effectively interact with guests, staff, and stakeholders.
What We Offer:
  • Competitive salary.
  • A supportive, empowering team environment.
  • Benefits platform with various discounts.
  • Wellbeing support, workshops, and advice.
  • 28 holidays including eight bank holidays, with more holidays after two-year service.

If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity to join our team at Montcalm Marble Arch.