Automotive Systems Support Specialist
3 weeks ago
Product Support Engineer - Automotive Technology
Langham Recruitment is seeking an experienced Product Support Engineer to join our client, a world leader in developing advanced engineering products within the automotive technology industry.
This role offers a great opportunity for a graduate with a mechatronics, robotics, or automotive degree, or someone with technical product experience looking to progress into a more robust role, working with simulation software and automotive hardware.
As a Product Support Engineer, you will be supporting customers with technical support on multimillion-pound, state-of-the-art advanced automotive engineering systems. This will involve resolving technical issues on the phone, responding to tickets for product support, and providing training and coaching on how to successfully use the products.
Main Responsibilities:
- Provide technical support to customers via various channels regarding advanced systems, including installation, configuration, operation, and troubleshooting.
- Help to diagnose and solve technical problems reported by customers.
- Support customers remotely by guiding them through troubleshooting procedures and providing step-by-step instructions.
- Provide training sessions to customers on updates and new features as well as issues they may be having.
Qualifications and Skills:
- An automotive, mechatronics, robotics, or any computer science, electronics, or engineering-related degree.
- Appreciation of automotive systems or technology, control systems, or sensors.
Benefits:
- Incredibly generous pension.
- Great progression and training scheme.
- Holiday increasing on years of service.
- Bonus scheme.
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