HR Service Delivery Specialist
4 weeks ago
Job Title: HR Service Delivery Specialist
Job Summary:
We are seeking an experienced HR Service Delivery Specialist to join our team at Mitie. The successful candidate will be responsible for delivering high-quality HR services to our clients, including HR operations, process improvement, and service optimization.
Key Responsibilities:
- HR Operations: To be a subject matter expert on all retained HR services, excluding Right to Work, and deliver HR activities, including escalations, ad hoc requests, and audits.
- Process Improvement: To prepare and review root cause analyses, identify actions, and monitor remedial activities.
- Service Optimization: To oversee and manage audits, instruct the offshore provider to collate documentation, and review and sign it off prior to release.
- Stakeholder Management: To act as the point of contact for the offshore partner, support with escalations or queries, and lead or support projects as required.
Requirements:
- Strong knowledge of multiple HR disciplines and SME experience.
- Previous experience of working in a HR Shared Service Centre.
- Strong stakeholder management skills, with experience of managing legal advice relationships.
- Ability to work well in a team and to work on own initiative.
- Strong understanding and respect for confidentiality.
What we're looking for:
We're looking for a self-starter with a drive to identify and implement process improvements, excellent customer service focus, and ability to manage the expectations of business stakeholders.
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