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Service Delivery Manager

2 months ago


York, York City, United Kingdom Ice Recruitment Limited Full time
Job Title: Service Delivery Manager

Ice Recruitment Limited is seeking a highly skilled Service Delivery Manager to join their team.

Key Responsibilities:

  • Measure the performance of services against agreed customer SLAs
  • Build and maintain working relationships with customers
  • Create reports regarding performance
  • Hold monthly/weekly reviews
  • Be a point of escalation
  • Incident management
  • Work with the sales team to draw up proposals for new customers
  • Responsible for SLA adherence on contracts
  • Create slide decks and present to prospect customers
  • Be part of a bid team owning questions for transition & service delivery

Requirements:

  • Experience within a similar role
  • Experience working within tech MSP/multi-customer environment
  • Knowledge of ITIL
  • A passion for delivering the very highest standards of service to our clients
  • Excellent customer-facing communication skills both written and spoken
  • Ability to build effective working relationships both internally and externally especially with all key stakeholders

About the Role:

This is a customer-facing role that requires strong communication and interpersonal skills. The successful candidate will have a proven track record of delivering high-quality services and building strong relationships with customers.

What We Offer:

Ice Recruitment Limited offers a competitive salary and benefits package, as well as opportunities for professional growth and development.