Business Intelligence Analyst

4 weeks ago


London, Greater London, United Kingdom IAG Loyalty Full time

About the Role:

We are seeking a highly skilled Business Intelligence Analyst to join our team at IAG Loyalty. As a key member of our Contact Centre team, you will be responsible for developing performance dashboards and educating Contact Centre Leaders on their usage.

Key Responsibilities:

  • Develop and maintain performance dashboards to empower Contact Centre Leaders with self-serve capabilities.
  • Meet regularly with Contact Centre stakeholders to understand their needs and requests.
  • Constantly monitor and update speech categories to refine and improve performance.

Requirements:

  • Relevant experience building dashboards using PowerBI and Tableau.
  • A proactive approach to work, planning ahead and identifying opportunities for improvement.
  • Comfortable with travelling on a periodic basis.

What We Offer:

  • Annual Bonus (dependent on company and individual performance).
  • Company pension of 9%.
  • 25 days annual leave, + 2 days charity leave and a day off on your birthday.

About Us:

IAG Loyalty is a data-driven business committed to creating the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays. We're on a truly exciting journey of growth and transformation, and we're looking for talented individuals to join our team.



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