Digital and Transformation Strategist

5 days ago

Uxbridge, United Kingdom Xerox Corporation Full time

About Xerox Corporation

Xerox has been redefining the workplace experience for over 100 years. We have expanded our leadership position in office and production print technology into software and services to power today's workforce sustainably. From offices to industrial environments, our business solutions and financial services are designed to make every day work better for clients, regardless of where that work is being done.

Why This Role is Key

This position sits at the creative intersection of client co-creation and Xerox innovation. As a Digital Transformation and Innovation Manager, you will be part of multi-disciplinary client/Xerox co-implementation teams and have a key role in defining and delivering the digital change and services that inspire our customers to move forward.

Key Responsibilities

  • Originate and shape new digital opportunities across our full services portfolio.
  • Present digital concepts to executive and senior stakeholders both internally and externally.
  • Work with multi-skilled teams on projects across a range of onsite and offsite digital services and technical platforms.
  • Develop and deploy a clear strategy to sell enterprise innovation, our "Xerox Digital Services" portfolio to existing and new clients.
  • Manage aligned accounts and/or sector to evaluate the account base, develop new opportunities, and develop unique solutions against competitive presence.
  • Consult as a subject matter expert, especially in digital services, and articulate the complete value proposition to executive level decision makers.
  • Align client business objectives with our portfolio of offerings.
  • Develop new innovative and existing solutions to meet client requirements, using and/or overseeing solutioning, pricing, and contract assembly tools.
  • Foster and maintain strong cross-functional relationships with management, peers, support personnel, and customers.

Requirements

  • At least 5 years of experience working on client-facing project statements of work.
  • A software history within your career (whether educational or experience), including business analyst, technical presales, customer success, programmer, or solution architect roles.
  • A working with data history – you should be able to express how you have used data to design a service idea or concept for a customer, or how you have helped a customer define their requirements involving data models and services.
  • Must be comfortable engaging in high-level software architecture conversations and translating between technical and customer business user language with clarity and gravitas.
  • Must have a level of business analyst (requirements gathering converted to statement of work) experience and be able to translate complex technical SOWs into simple "PowerPoint" executive briefings.
  • Must have a comfort with Intelligent Process Automation; content and document management, workflow, and Automation Services (from RPA to A.I.).
  • A level of project management experience – perhaps Prince 2, perhaps Agile, perhaps programme management or equivalent.
  • Must be deeply comfortable in formal presentation settings.
  • You will have direct sales experience or "customer success" or "technical presales" experience – and are comfortable having net new business signings as a KPI.
  • It would be positive to see evidence of thought leadership experience – perhaps LinkedIn content, coaching people in a relevant field, speaking at events, or leading forums.

Preferred Sector Experience

  • We are seeking someone with retail consumer client project experience such as Retail Banking, Insurance high street, or online retail who is comfortable designing solution concepts for large end-consumer volumes.
  • Financial sector and similar knowledge would be desirable with regard to regularity environments we operate within – GDPR, KYC, AML, data protection, privacy, and so forth.
  • Be curious – asking the five whys or the "dumb" question is enjoyable for you.
  • Be able to translate between tech speak and customer business speak.
  • Be a Team builder: be able to bring together a cross-functional team, focus them around a clear brief, and engineer a positive co-creation spirit.
  • Be location flexible – we travel to meet our customers, we walk the floors with them.

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