Senior Operations Leader

1 month ago


Glasgow, Glasgow City, United Kingdom Project People Full time
Job Description:

We are seeking a Senior Operations Leader to join our team at Project People. This is an exciting opportunity to leverage your data analytics expertise to drive change and lead a talented team.

About the Role:
  • This is a 6-month contract position with mobile telecoms experience being essential for this role.
  • The successful candidate will have a proven track record of managing diverse teams and driving performance to achieve business outcomes.
Key Responsibilities:
  • Manage a team of 4, including 2 junior members and 2 seasoned professionals, fostering a collaborative environment and driving performance.
  • Use your expertise in mobile telecoms IT systems (BSS/OSS) to deliver actionable insights that enhance billing, contact centres, retail operations, and more.
  • Conduct trend and data analysis and present findings to both technical and non-technical audiences, ensuring that insights inform operational and strategic plans.
  • Expertise in creating comprehensive reports that evaluate end-to-end service performance and identify opportunities for improvement.
Requirements:
  • Proven experience in managing diverse teams and driving performance to achieve business outcomes.
  • A high-level understanding of our business and its operational performance, with the ability to demonstrate knowledge of working in a service-oriented environment.
  • Strong analytical skills with the ability to explain complex data in simple terms.
  • Familiarity with reporting tools and scripting languages such as Helix, Splunk, and Dynatrace.
  • Accomplished report writing capability.
What We Offer:
  • An estimated salary of £60,000 - £80,000 per annum, dependent on experience.
  • The opportunity to make a significant impact within a dynamic environment.


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