Customer Experience Liaison
5 days ago
About the Role:
The Customer Experience Liaison will be responsible for overseeing the entirety of the customer's experience. This includes building personable relationships, ensuring a quality service from enquiry to delivery, and managing customer relationships in partnership with regional Sales teams.
The successful candidate will have a proven track record of success in providing best-in-class customer service, with strong technical knowledge and excellent communication skills.
This role requires strong organizational skills, with the ability to multitask, adjust priorities, and demonstrate flexibility.
Responsibilities:
- Pro-actively support and assist RSM (Regional Sales Manager) for all managed accounts.
- Develop and maintain excellent customer relationships.
- Accurately process orders received by mail, phone, fax, email, etc.
- Support the Operation to ensure on-time delivery is met and the customer is satisfied.
- Receive and resolve customer complaints to achieve customer satisfaction.
- Manage warranty claims through in-house warranty process and look to continually improve the process for customer satisfaction.
- Demonstrate knowledge of spare parts, products, and services offered with an ability for continuous development.
- Coordinate Godiva's shipping requirements, including preparation, document handling, and liaison between parties to ensure that products reach our worldwide customer base on time.
- Provide technical assistance via internal channels to support both external and internal customers, supplying primary contact for the exchange of technical assistance and information.
Requirements:
- GCSE level and 2-3 years of customer service, Account Management and/or technical support work experience required.
- Proven success at providing best-in-class customer service.
- Mechanical and/or Technical knowledge.
Salary:
$55,000 - $65,000 per year
Estimated Salary Range: $55,000 - $65,000 per year-
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