Patient Experience Strategist

3 weeks ago


Leamington Spa, Warwickshire, United Kingdom Care New England Health System Full time
Job Overview

Care New England Health System is seeking a highly skilled Patient Experience Strategist to join our team. This role will play a crucial part in improving patient engagement, experience, and satisfaction.

Responsibilities
  • Establish strong relationships with Clinical, Hospitality & Business leadership to identify and implement opportunities to improve patient care experience.
  • Collaborate with community-based organizations to serve as a liaison, connecting patients with support.
  • Supervise medical interpreters and support the Chaplaincy.
  • Analyze patient feedback data to identify improvement opportunities and develop associated action plans.
  • Coordinate internal processes for review and resolution of billing questions in cases of adverse clinical events.
Requirements

A Bachelor's degree in a related field is required, with a Master's degree preferred. At least 1-3 years of related experience is necessary, along with demonstrated subject matter expertise on current patient experience.

Estimated Salary

$55,000 - $65,000 per year, depending on experience.



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