Customer Relationship Advisor
5 days ago
About the Role
We are a public sector owned professional buying organisation with ambitious plans for the future and are looking for a Customer Relationship Advisor to support in developing and fostering relationships with new and existing customers. The successful candidate will help enhance customer awareness and increasing usage of the team's frameworks as well as acting as the primary contact for enquiries from customers, suppliers and colleagues.
Key Responsibilities
- Develop and maintain strong relationships with customers, suppliers and colleagues
- Enhance customer awareness and increase usage of the team's frameworks
- Act as the primary contact for enquiries from customers, suppliers and colleagues
- Work on their own initiative, multitask, interrogate data and use Microsoft Office packages
- Have good time-management skills and enjoy working as part of a team and on their own
About You
- Have experience of working in a customer service/sales environment including an appreciation of customer service and best practice principals of working in a customer-focused environment
- Have experience of handling customer enquiries on the phone and by email
- Have excellent communication skills with a good standard of oral and written English language
- Be able to work with large amounts of data to produce analysis and reports
- Manage time effectively to ensure tasks are completed and deadlines are met
- Strong understanding and practical using Microsoft Office packages, Excel, Outlook, Word and SharePoint
What We Offer
- Flexible working opportunities and access to employee benefits portal with car lease scheme
- 25 days annual leave plus bank holidays (full time 37 hours - pro rata)
- Local Government Pension Scheme with a generous employer contribution
- Opportunities for learning and development
- Great office location next to Fosse Park, with free on-site parking and easy access to M1 and M69
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