Onsite Network Infrastructure Specialist

4 weeks ago


London, Greater London, United Kingdom Capita Full time

Capita is seeking a highly skilled Onsite Network Engineer to join our growing team. This role involves working on exciting projects for various clients, primarily supporting a large London Borough.

This is a hybrid position with two days of work at a North London site and three days from home.

Key Responsibilities:

  • Provide technical support to London Borough customers across multiple sites.
  • Lead by example, ensuring high-quality service delivery to the customer.
  • Evaluate potential SLA breaches and escalate them to Team Leaders and Service Delivery Managers.
  • Keep customers informed about incident progress and update ticketing systems regularly.

Requirements:

  • Experience in WAN infrastructure management.
  • Hold or be working towards CCNA, PCNSA, or JNCIA certifications.
  • Strong knowledge of firewalls (Cisco, Palo Alto, Checkpoint, Juniper) and encryption technologies.
  • Familiarity with routing protocols (BGP, OSPF, EIGRP) and SNMP monitoring tools.
  • Valid driving license and access to a vehicle.

We are part of Capita Technology and Software Solutions, a global shared service that delivers digital transformation solutions for businesses and clients. Our collaborative approach helps shape technology solutions to enhance client engagement, sales, and resilience.

Estimated salary for this position: £45,000 - £55,000 per annum, based on location and experience. We offer an inclusive and barrier-free recruitment process and working environment, adhering to Disability Confident principles.



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