External Agent Manager

3 weeks ago


WestonsuperMare, North Somerset, United Kingdom LiveWest Careers Full time
About The Role

LiveWest, a leading housing association in the South West, is seeking a dedicated External Agent Manager to oversee the delivery of exceptional services to customers by third-party managing agents.

As our External Agent Manager for the Homeownership team, you will be responsible for ensuring high standards in lease management, working closely with external managing agents and landlords to advocate for our customers.

Key responsibilities include enforcing lease agreements, managing consents, and navigating complex legal frameworks. You will be the key point of contact for both internal and external stakeholders, supporting the Property Compliance team to investigate and escalate disputes or instances of non-compliance to third parties.

This role offers a unique opportunity to lead on important processes such as onboarding new developments into management, scrutinising service charge notices, and escalating non-compliance issues with third parties. You will develop relationships with managing agents, improve our reporting systems, and drive process improvements that enhance our overall service delivery.

Key Responsibilities
  • Oversee and ensure high standards in lease management
  • Work closely with external managing agents and landlords to advocate for customers
  • Enforce lease agreements, manage consents, and navigate complex legal frameworks
  • Support the Property Compliance team to investigate and escalate disputes or instances of non-compliance
  • Develop relationships with managing agents, improve reporting systems, and drive process improvements


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