Operational Technical Specialist
2 days ago
About Diligenta
Diligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer service and transforming our clients' operations.
The Opportunity
We are seeking an experienced Operational Technical Specialist to join our team in Peterborough, working with life and pension products. The ideal candidate will have a strong understanding of legislation and systems functionality/processes.
Your Role
You will provide occupational and private pensions consultancy to all areas of the Phoenix account, ensuring compliance with legislation and eliminating areas of exposure to the company.
Your Responsibilities
- Support senior managers, technical colleagues, and QA area to ensure training, referrals, auditing, and HMRC rules are completed in line with HMRC and legislative requirements.
- Interpret policy documents, rules, and regulations to identify benefits to be provided and appropriate beneficiaries in the event of a non-standard claim.
- Liaise with operational management to ensure correct procedures are followed and identify and resolve any existing or proposed business initiatives to minimize risk.
What We Offer
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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