Assistant Service Manager

3 weeks ago

Ashford, Kent, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

Job Summary

An exciting opportunity has arisen for a one-year maternity cover secondment as Assistant Service Manager in Breast, ENT & OMFS at Ashford & St. Peter's Hospitals NHS Foundation Trust. The main base will be at Ashford Hospital with one day every two weeks spent at St Peters Hospital.

The successful candidate will oversee the smooth running of the patient pathway, including effective management of performance targets for the 18 weeks RTT, cancer targets, and 28-day rebooking.

Also, the line management of the Band 5 Clinical Office Team Leaders and Central Booking Officers.

Main Duties of the Job

  • To work alongside the Service Manager with daily management of PTLs to ensure delivery of RTT and cancer and theatre re-booking targets.
  • To arrange additional capacity for services as required, ensuring performance targets are met.
  • To support the daily operational and business management of the department.
  • To support the Service Manager to ensure that the medical rotas are completed six weeks in advance and distributed accordingly.
  • To deputise for the Service Manager as appropriate, including contribution to surgical bed management.

About Us

Ashford and St. Peter's Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow, and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists, and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey, and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St. Peter's Hospitals NHS Foundation Trust. We are committed to providing continuous professional development, staff benefits, and flexibility to shape our workforce around our patient care.

This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.

We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not come and be a part of our journey.

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Job Responsibilities

Main Duties and Responsibilities of the Post:

Operational Management Assisting with the co-ordination of Patient Tracking List (PTL) meetings, which involves:

  • Understanding performance at a patient level
  • Identifying the necessary action points and delegating to the appropriate staff members accordingly
  • Following up on all actions from previous meetings
  • Escalating to the Service Manager as appropriate
  • Manage clinic capacity whilst proactively preventing two-week rule and 18-week breaches. Request additional clinics as necessary, liaising directly with the Consultants, Doctors, Matron, and Sisters, to arrange availability of staff
  • Attend cancer PTL meetings, taking responsibility for completing actions to ensure patients are fast-tracked through their pathway to prevent non-compliance with cancer targets
  • Undertake weekly breach analysis, escalating trends to the Service Manager
  • To ensure that the Trust's Patient Access Policy is adhered to in everyday working practice
  • Support the infrastructure which measures performance within the service/division (including RTT reports, e-referrals, and outpatient new to follow-up ratios)
  • To work closely with the CBO Coordinators and Appointment Centre to ensure any activity changes are managed smoothly and effectively

Person Specification

Qualifications and Further Training

Essential

  • Educated to degree level or evidence of equivalent level of ability/NHS experience.
  • Evidence of management/leadership courses.

Experience

Essential

  • Evidence of managing a specific piece of work from initiation to conclusion
  • Understanding of the management of NHS waiting lists
  • Managing staff, and using HR policies
  • Managing conflicting demands and workload pressures - effective prioritisation

Desirable

  • Health Service Management

Knowledge

Essential

  • Working knowledge of 18-week pathways and cancer pathways.
  • Understanding HR policies

Desirable

  • Understanding of rota planning and rota implementation

Skills

Essential

  • Excellent presentation, verbal, and written communication skills
  • Able to provide a customer-focused service

  • Assistant Service Manager

    1 month ago

    Ashford, Kent, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    Job SummaryA dynamic opportunity has arisen for a one-year maternity cover secondment as Assistant Service Manager in Breast, ENT & OMFS at Ashford & St. Peter's Hospitals NHS Foundation Trust. The main base will be at Ashford Hospital with one day every two weeks spent at St Peters Hospital.The successful candidate will oversee the smooth running of the...

  • Assistant Service Manager

    1 month ago

    Ashford, Kent, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    Job SummaryA dynamic opportunity has arisen for a one-year maternity cover secondment as Assistant Service Manager in Breast, ENT & OMFS at Ashford & St. Peter's Hospitals NHS Foundation Trust. The main base will be at Ashford Hospital with one day every two weeks spent at St Peters Hospital.The successful candidate will oversee the smooth running of the...

  • Scheme Manager

    3 weeks ago

    Ashford, Kent, United Kingdom Service Care Solutions Full time

    About the Role:We are seeking a motivated and compassionate Scheme Manager to join our team at Service Care Solutions. As a Scheme Manager, you will be responsible for supporting residents by handling a variety of tenancy issues and ensuring the health and safety of the scheme.Key Responsibilities:Assisting residents with low-level anti-social behaviour...

  • Assistant Service Manager

    7 days ago

    Ashford, Kent, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced and skilled Assistant Service Manager to join our team at Ashford and St. Peter's Hospitals NHS Foundation Trust. The successful candidate will be responsible for overseeing the smooth running of the patient pathway, including effective management of performance targets for the 18 weeks RTT, cancer targets and 28...

  • Legal Support Assistant

    3 days ago

    Ashford, UK, Kent, United Kingdom Service Care Solutions Full time

    Service Care Legal are recruiting on behalf of a growing local authority in the Kent region who are seeking for a Legal Support Assistant to join their legal services team.This role pays a competitive rate of £14.65ph umbrellaResponsibilities:To provide a range of secretarial, personal assistant, administrative and paralegal support to Legal ServicesTo...

  • Assistant Service Manager

    3 weeks ago

    Ashford, Kent, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced Assistant Service Manager to join our team at Ashford & St. Peter's Hospitals NHS Foundation Trust. The successful candidate will play a key role in the smooth running of our patient pathways, including effective management of performance targets for the 18 weeks RTT, cancer targets, and 28-day rebooking.Key...

  • Scheme Manager

    4 weeks ago

    Ashford, Kent, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Scheme ManagerWe are seeking a motivated and compassionate Scheme Manager to join our team at Service Care Solutions - Housing. As a Scheme Manager, you will play a vital role in supporting residents in maintaining their tenancies and well-being.Key Responsibilities:Assist residents with low-level anti-social behaviour issues and repairs...

  • Scheme Manager

    4 weeks ago

    Ashford, Kent, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Scheme ManagerWe are seeking a motivated and compassionate Scheme Manager to join our team at Service Care Solutions - Housing. As a Scheme Manager, you will play a vital role in supporting residents in maintaining their tenancies and well-being.Key Responsibilities:Assist residents with low-level anti-social behaviour issues and repairs...

  • Scheme Manager

    4 weeks ago

    Ashford, Kent, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Scheme ManagerService Care Solutions - Housing is seeking a motivated and compassionate Scheme Manager to support older residents in maintaining their tenancies and well-being.Key Responsibilities:Assist residents with low-level anti-social behaviour issues and repairs queries.Help new tenants settle into their homes and adjust to the...

  • Scheme Manager

    4 weeks ago

    Ashford, Kent, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Scheme ManagerService Care Solutions - Housing is seeking a motivated and compassionate Scheme Manager to support older residents in maintaining their tenancies and well-being.Key Responsibilities:Assist residents with low-level anti-social behaviour issues and repairs queries.Help new tenants settle into their homes and adjust to the...

  • Assistant Service Manager

    3 weeks ago

    Ashford, Kent, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    Job SummaryAn exciting opportunity has arisen for a one-year maternity cover secondment as Assistant Service Manager in Breast, ENT & OMFS at Ashford & St. Peter's Hospitals NHS Foundation Trust. The main base will be at Ashford Hospital with one day every two weeks spent at St Peters Hospital.The successful candidate will oversee the smooth running of the...

  • Assistant Service Manager

    3 weeks ago

    Ashford, Kent, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

    Job SummaryWe are seeking an experienced Assistant Service Manager to join our team at Ashford and St. Peter's Hospitals NHS Foundation Trust. The successful candidate will be responsible for overseeing the smooth running of the patient pathway, including effective management of performance targets for the 18 weeks RTT, cancer targets and 28 day...

  • Food Service Assistant

    2 months ago

    Ashford, Kent, United Kingdom beBee Professionals Full time £18,000 - £25,000

    Catering Assistant Job DescriptionWe are seeking a highly motivated and organized Catering Assistant to join our team at beBee Professionals in Ashford, United Kingdom.Key Responsibilities:Support the kitchen staff in preparing and serving high-quality food to customers in a fast-paced environment.Maintain a clean and hygienic kitchen and dining area,...

  • Food Service Assistant

    2 months ago

    Ashford, Kent, United Kingdom beBee Professionals Full time £18,000 - £25,000

    Catering Assistant Job DescriptionWe are seeking a highly motivated and organized Catering Assistant to join our team at beBee Professionals in Ashford, United Kingdom.Key Responsibilities:Support the kitchen staff in preparing and serving high-quality food to customers in a fast-paced environment.Maintain a clean and hygienic kitchen and dining area,...

  • Customer Service Representative

    3 weeks ago

    Ashford, Kent, United Kingdom Select Service Partner UK Ltd Full time £11

    Role OverviewAs a Service Team Member at Select Service Partner UK Ltd, you will be part of a dynamic team that delivers exceptional customer experiences across various brands, including Starbucks. Your primary responsibility will be to provide top-notch service to our customers, ensuring their satisfaction and loyalty.Key Responsibilities* Deliver...

  • Assistant Manager

    4 weeks ago

    Ashford, Kent, United Kingdom Shepherd Neame Full time

    Assistant Manager Opportunity at Shepherd NeameWe are seeking an experienced and enthusiastic Assistant Manager to join our team at The Spitfire, a contemporary pub located in the heart of the West Malling King's Hill business and residential park. As an ambassador for our brand, you will be responsible for covering duty manager shifts, supporting the...

  • Assistant Manager

    4 weeks ago

    Ashford, Kent, United Kingdom Shepherd Neame Full time

    Assistant Manager Opportunity at Shepherd NeameWe are seeking an experienced and enthusiastic Assistant Manager to join our team at The Spitfire, a contemporary pub located in the heart of the West Malling King's Hill business and residential park. As an ambassador for our brand, you will be responsible for covering duty manager shifts, supporting the...

  • Residential Support Manager

    2 weeks ago

    Ashford, Kent, United Kingdom Service Care Solutions Ltd Full time

    **Scheme Manager**Are you passionate about supporting older residents in maintaining their tenancies and well-being?We are seeking a motivated and compassionate Scheme Manager to join our Housing Association, on either a part-time basis at 1 site or full-time basis across 2 sites (Ashford and Benenden).Assist new tenants in settling into their homes and...

  • College Services Assistant

    3 weeks ago

    Ashford, Kent, United Kingdom EKC Group Full time

    About The RoleWe are seeking a highly organized and efficient College Services Assistant to join our team at EKC Ashford College. As a key member of the College Support Services team, you will provide effective administration and support to students, staff, and external stakeholders.Key ResponsibilitiesAssist with the processing of enrolments, applications,...

  • Assistant Manager

    4 weeks ago

    Ashford, Kent, United Kingdom Fred Perry Full time

    Job Title: Assistant ManagerAt Fred Perry, we're looking for a talented and experienced Assistant Manager to join our team. As a key member of our retail leadership team, you'll play a vital role in driving sales growth, improving customer satisfaction, and maintaining the highest standards of store operations.Key Responsibilities:Support the Store Manager...