Booking Operations Specialist
2 weeks ago
We are seeking an experienced Booking Administrator to join our team at Silent Sounds Communications Ltd. The successful candidate will have a strong background in customer service and administration, with excellent communication skills and the ability to work under pressure. If you are a motivated and organized individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About the Role
As a Booking Administrator, you will be responsible for processing bookings and inquiries efficiently, scheduling appointments for interpreters, and providing exceptional customer service. You will also be responsible for managing interpreter availability, confirming bookings, making amendments as required, and filling short-notice emergency bookings. Our ideal candidate will have a strong understanding of administration principles and procedures, with excellent organizational and time management skills.
Responsibilities:
- Process bookings and inquiries efficiently in a fast-paced environment
- Schedule appointments for interpreters
- Answer the telephone and be the first point of contact for clients and interpreters
- Provide and maintain excellent customer service
- Manage interpreter/translator availability
- Confirm bookings and make amendments as required
- Fill short-notice emergency bookings
- Perform filing and general office administration tasks
Requirements:
- Be a confident, self-motivated individual with a friendly and personable manner
- Be able to multi-task under pressure, manage time effectively, and prioritize tasks
- Be a strong verbal and written communicator
- Be confident speaking over the phone with clients and interpreters
- Be proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Be highly organized, accurate, and pay great attention to detail
- Be able to work as part of a team, but also independently
Salary Range:
The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience.
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