Delivery and Customer Service Representative

5 days ago


Truro, Cornwall, United Kingdom Royal Mail Group Full time

About the Role

We are seeking a skilled and reliable individual to join our team as a Postperson with Driving. As a Postperson with Driving, you will be responsible for delivering mail and parcels to customers across the region, while providing exceptional customer service and representing the Royal Mail Group brand.

Key Responsibilities

  • Deliver mail and parcels to customers in a timely and efficient manner
  • Provide exceptional customer service, responding to customer queries and concerns
  • Operate a fleet vehicle, adhering to road safety regulations and driving best practices
  • Work independently, with minimal supervision, and as part of a team to meet business objectives
  • Develop and maintain a deep understanding of the Royal Mail Group brand, values, and customer needs

Requirements

  • Valid UK manual driving licence with no more than 6 penalty points
  • Ability to work independently, with minimal supervision, and as part of a team
  • Excellent communication and customer service skills
  • Strong organisational and time management skills
  • Physical ability to walk for long periods and work outside in various weather conditions

What We Offer

  • Market leading pay and benefits, including a competitive hourly rate and overtime pay
  • 22.5 days holiday, rising with length of service (pro-rata)
  • Full uniform provided
  • Company pension scheme with competitive contribution rates
  • Opportunities for career development, including trainee manager roles and Apprentice Schemes

Why Choose Royal Mail Group?

We are a proud and diverse employer, committed to inclusion and diversity. We offer a range of benefits, including a company pension scheme, full uniform, and opportunities for career development. Our team is passionate about delivering exceptional customer service and making a positive impact in our communities.

Next Steps

If you are a motivated and customer-focused individual, with a valid UK manual driving licence, we encourage you to apply for this exciting opportunity.



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