Customer Experience Coordinator

1 week ago


London, Greater London, United Kingdom Cubitts Full time
Key Responsibilities
  • Support Team Performance: Contribute to leading by example to deliver outstanding customer experiences and ensure the seamless running of the store.
  • Store Operations: Work closely with HQ departments to maintain efficient store operations.
  • Dispensing Activities: Manage dispensing activities and play a pivotal role in the optical learning and progression of the team.
  • Communication: Clearly communicate daily focuses to the team, underpinned by Cubitts' brand values.
  • Patient Education: Comfortably explain eye health, eyewear, and prescription terminology to patients.
  • Product Knowledge: Develop exceptional product knowledge to explain features and benefits of lenses and Cubitts frames.
  • Inventory Protection: Ensure company procedures are followed to protect inventory and assets.
  • Brand Ambassador: Act as an ambassador for Cubitts, educating and exciting others about our mission.


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