Repair Operations Coordinator
3 weeks ago
About Fairhive Careers
We are a non-profit affordable housing provider with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers.
About the Role
We are looking for a customer focussed Planner to join our team and to help us achieve our social mission.
The successful candidate will be responsible for ensuring Repairs jobs are scheduled in, monitoring Operatives diaries throughout the working day, maintaining high levels of customer service, contributing to ensure KPI targets are met, and monitoring workflows and assisting with complaints and queries from Fairhive residents.
About You
We're looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.
For this role, you will need excellent computer skills, including Microsoft software, and the ability to work closely with our contact centre to answer Repair queries.
Key Responsibilities
- Ensure Repairs jobs are scheduled in a timely manner
- Monitor Operatives diaries throughout the working day
- Maintain high levels of customer service
- Contribute to ensure KPI targets are met
- Monitor workflows and assist with complaints and queries from Fairhive residents
- Work closely with our contact centre to answer Repair queries
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