Maternity Cover Lead

21 hours ago


Manchester, United Kingdom DELIVEROO Full time

Maternity Cover Lead

This role offers the opportunity to take on a leadership position within our Partner Support team, responsible for overseeing our overseas partner operations function.

  • Overseeing our first line vendor contact centre presence, focusing on performance, service & process.
  • Owning data analysis for weekly & monthly reporting.
  • Ensuring daily, weekly, and monthly KPIs & SLAs are met.

At Deliveroo, we believe in a diverse workplace and are committed to diversity, equity, and inclusion in all aspects of our hiring process. We're looking for someone who can bring their skills and experience to our fast-paced, high-volume contact centre environment. The successful candidate will receive a competitive salary of £45,000 - £55,000 per annum, as well as benefits including healthcare, well-being, parental leave, pensions, and more.

About the Team

The Partner Support team is the face of our partner operations at Deliveroo. We investigate and resolve a wide range of issues, from tech support to payment and more. Our vendor team looks after the majority of our inbound contacts from our restaurant partners, providing efficient, world-class service in every interaction.

About the Role

This is a maternity cover role for 12 months. Your typical week will be Monday-Friday with hybrid working, attending the office 3 days per week. You'll work closely with our Ops Managers and other stakeholders.

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