Telecoms Fraud Risk Manager

2 days ago


London, Greater London, United Kingdom Vodafone Full time
Vodafone Job Offer: Senior Fraud/Investigation Manager

The role of the Senior Fraud/Investigation Manager at Vodafone involves detecting, investigating, and preventing fraudulent transactions. You will be recognised as a specialist in fraud prevention, detection, and investigation, maintaining fraud policies and providing expert support and guidance on fraud and investigations within the market.

Key Responsibilities:
  • Understand and manage Vodafone's international voice & SMS fraud risk, aligned to Vodafone leadership and external stakeholder expectations.
  • Implement a clear and transparent fraud risk strategy across Vodafone Voice & Roaming Services (VRS) in accordance with Group Policies.
  • Manage delivery against agreed KPI's between VRS and VOIS team in India, ensuring high levels of performance and engagement.
  • Maintain an effective 'risk based' fraud detection & prevention Fraud Management System (FMS), including the proactive use of third-party data sources.
Requirements:
  • Highest numerate qualification in Business Management, Commerce, Information Technology, Data Analytics or similar.
  • Competent keyboard skills including Excel, Power BI applications.
  • Knowledge or interest in the use of Gen AI/Machine Learning tooling, and experience in the Telecoms or IT sector.
  • Knowledge or experience of key fraud threats in an international voice & messaging environment.
Salary and Benefits:

We estimate the salary for this position to be around £60,000 - £80,000 per year, depending on experience. Additionally, you can expect to receive a discretionary yearly bonus, 28 days annual leave + bank holidays, private pension, private medical, private dental, free health assessments, share save scheme, and additional discounts for Vodafone retail, gym, cinema, cycle to work, season ticket loan.


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