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Epsom Retail Team Leader

2 months ago

Epsom, Surrey, United Kingdom Deichmann Full time
Job Title: Epsom Retail Supervisor

Deichmann is seeking a highly motivated and enthusiastic Retail Supervisor to join our team in Epsom.

About the Role

We are looking for a Retail Supervisor who can lead and support our store team in delivering an exceptional shopping experience to our customers. As a Retail Supervisor, you will be responsible for opening and closing the store, managing cash handling and administrative duties, and providing excellent customer service.

Key Responsibilities
  • Lead and supervise the store team in the absence of the Store Manager.
  • Open and close the store, including cash handling and administrative duties.
  • Offer excellent levels of customer service and have a strong product knowledge.
  • Lead by example, by recommending and promoting complimentary products with each sale.
  • Assist management in leading the team to achieve store sales targets and KPIs.
  • Support team members as and when required.
  • Ensure the store is correctly merchandised and product displays are refreshed and inviting to customers.
  • Process stock deliveries and store transfers.
  • Deal with customer queries and complaints.
Personal Qualities
  • Able to take direction from management regarding additional tasks and duties.
  • Previous supervisory experience, including cash handling and banking.
  • Self-motivated, with a positive, can-do attitude.
  • Ability to supervise, motivate, coach, and work with a team.
  • Strong interpersonal and communication skills.
  • Willingness to approach and serve all customers.
  • Drive to exceed monthly performance targets.
  • Methodical approach to completing daily tasks, including stock SKU management.
  • High levels of attention to detail.
  • Ability to work both individually and as part of a diverse team.
  • Commitment to work 25 hours per week and flexibility to work any day (Monday-Sunday).
Salary and Benefits

Up to £12.94 per hour + 40p per hour performance-related bonus.