Senior Service Delivery Specialist

6 days ago


Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full time

We are currently recruiting for a Senior Service Delivery Specialist to join our Kia Bristol team.

About the Role

As a Senior Service Delivery Specialist, you will be responsible for delivering an exceptional customer experience in our busy service department.

You will work closely with our workshop team to ensure all service and vehicle repair jobs are handled efficiently and professionally.

Key Responsibilities:

  • Handling customer requirements for service and vehicle repairs in an efficient and professional manner.
  • Liaising with the workshop to progress work through the system.
  • Controlling all computer-based jobs, purchasing, and invoice processes to protect the financial interests of customers and the company.
  • Communicating clearly with customers about any faults or repairs found on their vehicle and providing them with accurate solutions.
  • Maintaining customer records accurately and efficiently.
  • Maintaining knowledge of aftersales products and services and upselling where appropriate.
  • Updating the customer database and ensuring it remains accurate at all times.

Essential Skills:

  • A passion for great customer service and confidence in resolving issues efficiently and in a timely manner.
  • Demonstrable computer literacy and knowledge of IT systems and applications.
  • The ability to multitask and be highly adaptable in a busy environment.
  • Strong communication and influencing skills to explain complex information accurately and concisely.
  • Strong organisational skills to schedule work effectively and balance customer needs with workshop capacity.
  • The ability to prioritise workload.
  • Ability and willingness to work with defined processes and guidelines.
  • Good core administration skills to capture customer details accurately.
  • A full UK driving licence is required.

Estimated Salary: £25,000 - £35,000 per annum depending on experience.


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