Field Support Engineer

3 weeks ago

Stevenage, Hertfordshire, United Kingdom MBDA Full time

Job Summary:

We are seeking an experienced Field Support Engineer to join our team at MBDA. As a Field Support Engineer, you will play a key role in supporting our Land Based products in use with our Polish Customer. You will be responsible for providing technical support, maintenance, and repair activities to ensure the highest quality, on time, and on cost.

Key Responsibilities:

  • Provide technical support to our Polish Customer, including maintenance, repair, and troubleshooting of our Land Based products.
  • Work closely with our product development team to ensure future supportability of our products.
  • Collaborate with our Technical Publications and training teams to develop documentation and training materials.
  • Travel to Poland to build relationships with our deployed MBDA community and customers.
  • Support both scheduled and corrective maintenance/repair activities.
  • Respond to Technical Queries from the Customer in a reasonable and timely manner.
  • Initiate and implement process and technology improvements to deliver continuous improvements in MBDA Quality and product availability.
  • Ensure all necessary tools and equipment are available for use or perform timely replacement and or calibration to secure minimal disruption.
  • Assist other organisations with information and technical support regarding Company products during support, installation and commissioning activities, at the Customer's location.
  • Be sensitive and appropriately responsive to the Customer's local culture, behaviour and requirements.

Requirements:

  • An experienced Field Support engineer that once trained is able to play an active role supporting MBDA Ground Based products in use with our Polish Customer to the highest quality, on time and on cost.
  • Hold a current passport/driving license, be willing and able to travel within Poland, the EU and the UK as required.
  • Polish language skills would be a benefit however training will be given as part of the International Assignment package.
  • Prior knowledge of, or experience with complex weapon systems within the Air or Land domain would be an advantage, however, training will be provided before deployment.
  • A formal qualification at level 5 in either mechanical or electrical engineering or at least 5 years working in a related field.
  • A background in Systems Engineering and working on digital systems would be beneficial.
  • A background in munition fleet management would be beneficial.
  • You need to be a practical 'hands on' engineer willing to work with the Missile System Designers, Polish Industry, and our Customers.
  • Possess strong interpersonal skills as you will need to be able to work with a variety of different stakeholders all while maintaining a willing, helpful attitude and a calm professional manner; even when things are changed at the last minute.
  • Be willing and able to build sound knowledge of Polish military structure, Polish MOD culture and MBDA engineering processes whilst keeping yourself up to date in the relevant technical areas.
  • Able to provide Support to Design, Trials or Individual Projects when required and liaise with product suppliers in support of Field Support activities.
  • Able to maintain personal and Technical reports and records of all Field Support activities, to a high standard.
  • Be in a good state of health and capable of undertaking all the physical demands of the role including working at height, working in confined spaces, working outdoors in various environmental conditions. (An assessment of your suitability to meet these requirements will be undertaken by our occupational health team upon joining the business).

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